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Dear Heaven Maker:
Often in a relationship saying ‘no’ can be scary. You worry about how the other person will react. Yet, there are times when ‘no’ is your truth. Sometimes ‘no’ is the right answer. Is there a way to say no and preserve and build the relationship? Is there a Heaven on Earth way to say no?
I’d never really thought about that until I read Mark Mckergow and Helen Bailey’s article about A Positive No. For them, “A Positive No maintains and builds relationship while getting the immediate need dealt with.” A Positive No takes the form “Yes! No. Yes?”
I’ve begun using their formula…IT WORKS! I love this win/win scenario and hope it inspires you to make your ‘no’s’ a Heaven on Earth experience for you and those you’re in relationship with! Here’s what Mark and Helen say a positive no is and how to do it. Then they give an example to show it in action.
Love,
Martin
Their Method:
1. Yes!
Acknowledge the interest, contribution, enthusiasm or whatever else the person has shown. Be specific if you can – let them know you have noticed the positive and useful elements of the situation so far.
2. No.
State what you need to have happen clearly and as a matter of fact. Giving a justifiable reason for your position can help here – it shows that this is perhaps not the situation you were hoping for, and that you have not taken your decision lightly.
3. Yes?
Offer an alternative action, role or possibility to the other person. This will both achieve your goal and also offer another way for the relationship with the person to continue. This may be another way to be involved with the project, another contribution that they might make, a point in the future where this can be revisited, another route for the person to take.
This third phase offers something for people to agree with, and so be able to maintain and even build relationships. So this No is not the end of everything, but a point of punctuation along the road of a continuing and valued partnership.
Let’s look at an example.
Laura is Gillian’s manager.
Laura: I’m looking for someone talented to chair our ethics committee. It’s a sensitive position, with lots of conflicting interests and delicate emotions. It’s also ideal for someone looking to get more visibility with the Board. So I think it would be the perfect fit for you – I’ve seen you get great results from some very tense meetings, and I know how much you want to make progress up the ladder.
Gillian: (Yes!) Thank you, Laura. That’s lovely to hear. I guess you’re thinking of those Draycox meetings I chaired. Yes, I was pleased with how they turned out, and it’s lovely to hear you say so too. I’m also very grateful to you for thinking of me in this way. [Pausing to think]
It is a very good opportunity…..
[Pausing again]
(No)... and I’m also thinking of the decontamination project. It’s getting me working seventy-hour weeks already, we’re two weeks behind on the deadline, and I really want to turn that around. The last thing I want is having you hauled onto the news at eight a.m. to explain why the beaches around here aren’t safe to swim in.
So I’m going to have to say no for now. (Yes?) If it can wait six months, I’d love to take up your offer. Otherwise, have you thought of John? I know he’s quite passionate in this area (remember all the extra research he did on Banyard; he was working Sundays for months). He’s brilliant at winning consensus too, don’t you think?
Notice how Gillian is genuinely pleased to receive the offer, and pauses to give the question genuine thought – which communicates how seriously she’s considering it. She is clear about her No, and offers not one but two possibilities.
(Adapted from Host: Six new roles of engagement for teams, organisations, communities and movements by Mark McKergow and Helen Bailey)
Martin Rutte
